Shipping policy


  • ALL ORDERS WITHIN THE UNITED KINGDOM WILL BE SHIPPED VIA ROYAL MAIL SIGNED FOR SERVICES OR ROYAL MAIL TRACKED SERVICES.
  • INTERNATIONAL ORDERS WILL BE SHIPPED VIA ROYAL MAIL TRACKED SERVICES UNLESS UNAVAILABLE IN WHICH CASE IT SHALL BE SHIPPED VIA ROYAL MAIL SIGNED FOR SERVICES.  FOR LARGE VALUE OR  FOR SIGNIFICANTLY HEAVY WEIGHT ORDERS AN ALTERNATE TRACKED SERVICE MAY BE USED RATHER THAN A ROYAL MAIL SERVICE DUE TO ROYAL MAIL'S RESTRICTIONS.
  • ITEMS WILL BE DISPATCHED WITHIN THE FOLLOWING 3 WORKING DAYS AFTER THE ORDER HAS BEEN SUBMITTED , IN THE RARE CIRCUMSTANCE THAT THIS IS NOT POSSIBLE THE CUSTOMER WILL BE NOTIFIED.
  • UNDER NORMAL CIRCUMSTANCES, IN THE MAINLAND OF THE UNITED KINGDOM, ITEMS CAN BE EXPECTED TO ARRIVE WITHIN 7 WORKING DAYS FROM DISPATCH.
  • UNDER NORMAL CIRCUMSTANCES INTERNATIONAL ORDERS CAN BE EXPECTED TO ARRIVE WITHIN 14 WORKING DAYS GRANTED THAT PROCESSING AT CUSTOMS FACILITIES WITHIN THE CUSTOMER'S COUNTRY IS PROMPT.
  • ALL ITEMS ARE SENT COMPLETELY INSURED. IN THE RARE OCCURRENCE THAT A SHIPMENT HAS BEEN DAMAGED OR LOST IN TRANSIT AN APPROPRIATE REFUND WILL BE ISSUED ONCE THE SHIPPING PROVIDER HAS PROVIDED CONFIRMATION OF SUCH OCCURRENCE.